You may request deletion of your account and associated data as described in our Terms of Service and Privacy Policy.
Please note: Deleting your account in the app requires you to be signed in. You cannot complete in-app deletion without an active session.
Steps (in the app)
1. Open the Family Sync app on your Apple or Android device (from the App Store or Google Play) and sign in with
the account you want removed.
2. Open Settings.
3. Tap Delete account and confirm.
For security, we do not offer an anonymous web form that deletes an account without authentication.
If you cannot use the app
Email support@familysync.space from the email address on your Family Sync account. Use the subject line “Family Sync account deletion request”. We will verify ownership and complete deletion within a reasonable time (typically within 30 calendar days of a verified request, often sooner).
Data removed when your account is deleted
We will remove your Family Sync account and the credentials and profile used to sign in (for example Apple, Google, or email, depending on how you registered). We will remove your family memberships, push notification device tokens, and pending family invitations you created. If you were the only active member of a family, we will remove that family’s synced data stored in our systems for the product. If other members remain, we will remove your member profile from the family; shared items may be updated to remove references to your account where applicable. Some content may remain visible to other household members without your account attached where the product allows.
What may be kept for a limited time
Short-term technical logs with hosting providers; longer retention where required by law or for legal claims; third-party processors under their own policies.